Delivery and Returns
My standard making times are 3-5 weeks and commission/bespoke items could be up to 8 weeks.
Normal Delivery & Shipping
FREE Worldwide Shipping, on orders over £35.
UK - Everything is sent by Royal Mail special delivery or Royal Mail signed for. At time of dispatch an e-mail will be sent containing your tracking number so that you can see expected delivery time of your item. Normal Delivery from date after dispatch is 1 -3 working days. this is on top of the making time frame.
Rest of World - Currently orders via my website to the rest of the world are on hold. To order from outside the UK please visit my Etsy shop. Everything is sent Royal Mail international Tracked. At time of dispatch an e-mail will be sent containing your tracking number so that you can see expected delivery time of your item. Normal delivery Europe 3-5 working days, Rest of world 5 -10 workings days. This is on top of the making time frame.
To help you buy with confidence I have a 30 returns policy on items ordered direct from my website, This does not include custom items. Custom or bespoke items are non refundable or exchangeable. For items purchased direct via my website, that's 30 days from date of delivery to request and return your unworn jewellery to receive a refund. All you need to do is e-mail saying you'd like to return your order with the reason why. We will provide you with a returns number and address. Then simply return your order via Royal Mail Special Delivery or your country equivalent stating RETURN on the customs label, returning in the original box. Returns postage is payable by the customer and is no refundable.
Important information about refunds: All jewellery must be in the original condition, include all original packaging, packaged correctly and safely and most importantly unworn. Any evidence of wear upon return will mean a refund cannot be processed. Any damaged coursed in returned posting due to improper packing is the responsibility of the customer.. All items must be returned via Royal Mail special delivery or Royal Mail signed for if less than £50 and done so at customers own cost and must be return either in postal box sent in or of equal quality. Please do not return in paper envelopes, this can easily get damage and result in item being lost. Please note the all jewellery remains your property until a refund has been processed in its entirety. A refund can only be processed once an item has been return and I have checked it for wear. Any signs of wear will result in the return being void. On some occasion I will be able to provide a coupon for the items value. Please note any goods lost in post are the customers responsibility.
My business premises are:
Rebekah Ann Jewellery
16-30 Hollingdean Road,
Open stickily by appointment.
to request a call please book a time here.