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Brighton, UK

© 2019 Rebekah Ann Jewellery

Member of:

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Delivery and Returns

COVID 19 Update to delivery

 

I’ve decided I need to put some realistic delivery times in place for all new orders and commissions. My online shops remain open but for anything other than vouchers delivery is now 3-5 weeks and commission could be up to 8 weeks. I’m hoping I can reduce these times but I feel it’s best to add this extra time to cover for all eventualities plus I am observing the UK governments lock-down rules which means avoiding leaving the flat to visit the workshop/post office where ever possible. Due to the nature and designs of my jewellery plus not owning personal mode of transport I’m unable to set up a fully functional workshop at home.

I can not wait to get back to my bench and get working on all your orders. I promise I will be putting in extra hours after all of this to ensure you receive your new purchase as quickly as possible.

I again want to say a huge thank you for your continued support, you guys truly are incredible. I’m one lucky lady and small business owner. Love you guys 💛

Normal Delivery & Shipping

FREE Worldwide Shipping, on orders over £35. Orders take 3-10 working days to make. Delivery time is on top of this.. Commissions and bespoke work 4-6 weeks,

 

UK - Everything is sent by Royal Mail special delivery or Royal Mail signed for. At time of dispatch an e-mail will be sent containing your tracking number so that you can see expected delivery time of your item. Normal Delivery from date of dispatch is 1 -3 working days.

Rest of World - Everything is sent Royal Mail international Tracked. At time of dispatch an e-mail will be sent containing your tracking number so that you can see expected delivery time of your item. Normal delivery Europe 3-5 working days, Rest of world 5 -10 workings days.

REFUNDS

To help you buy with confidence I have a 30 returns policy. That's 30 days from date of delivery to return your unworn jewellery to receive a refund. (Postage is non-refundable) All you need to do is e-mail saying you'd like to return your order with the reason why. We will provide you with a returns number and address. Please note refunds can not be processed without this number. Then simply return your order via Royal Mail Special Delivery or your country equivalent. in the original box.

Important information: All jewellery must be in the original condition, include all original packaging, packaged correctly and safely and most importantly unworn. Any evidence of wear upon return will mean a refund cannot be processed. Or damaged coursed in returned posting due to improper packing. All items must be returned via Royal Mail special delivery or Royal Mail signed for if less than £50 (your country equivalent) and done so at customers own cost and must be return either in postal bag sent in or of equal quality. Please do not return in paper envelopes, this can easily get damage and result in item being lost. Please note the all jewellery remains your property until a refund has been processed in its entirety. A refund can only be processed once an item has been return and I have checked it for wear. Any signs of wear will result in the return being void. On some occasion I will be able to provide a coupon for the items value. Please note any goods lost in post are the customers responsibility.

Shop with confidence x

FAQ

Can gold tarnish?

The short answer is yes, gold can tarnish. 9ct gold is 375 parts gold per 1000. 18ct gold is 750 parts gold per 1000. This means there’s other alloys within it which can tarnish due to a number of factors. It can tarnish with wear in the ear from natural oils or due to perfumes, shower gels, shampoos etc. Atmosphere can also cause/accelerate tarnishing depending on how and were your jewellery is kept. This is not a fault with your 9ct gold or 18ct gold and refunds or exchanges will not be accepted against tarnished jewellery. You can easily clean your jewellery at home. There are cloths that can be purchase to help clean the jewellery. A good example is Town Talk Polish Gold Polishing & Anti-Tarnish Cloth. Avoid cleaning solutions.

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