Delivery and Returns
Delivery & Shipping
FREE Worldwide Shipping, on orders over £35. Orders take 3-10 working days to make. Delivery time is on top of this.. Commissions and bespoke work 4-6 weeks,
UK - Everything is sent by Royal Mail special delivery or Royal Mail signed for. At time of dispatch an e-mail will be sent containing your tracking number so that you can see expected delivery time of your item. Normal Delivery from date of dispatch is 1 -3 working days.
Rest of World - Everything is sent Royal Mail international Tracked. At time of dispatch an e-mail will be sent containing your tracking number so that you can see expected delivery time of your item. Normal delivery Europe 3-5 working days, Rest of world 5 -10 workings days.
To help you buy with confidence I have a 30 returns policy. That's 30 days from date of delivery to return your unworn jewellery to receive a refund. (Postage is non-refundable) All you need to do is e-mail saying you'd like to return your order with the reason why. We will provide you with a returns number and address. Please note refunds can not be processed without this number. Then simply return your order via Royal Mail Special Delivery or your country equivalent. in the original box.
Important information: All jewellery must be in the original condition, include all original packaging, packaged correctly and safely and most importantly unworn. Any evidence of wear upon return will mean a refund cannot be processed. Or damaged coursed in returned posting due to improper packing. All items must be returned via Royal Mail special delivery or Royal Mail signed for if less than £50 (your country equivalent) and done so at customers own cost and must be return either in postal bag sent in or of equal quality. Please do not return in paper envelopes, this can easily get damage and result in item being lost. Please note the all jewellery remains your property until a refund has been processed in its entirety. A refund can only be processed once an item has been return and I have checked it for wear. Any signs of wear will result in the return being void. On some occasion I will be able to provide a coupon for the items value. Please note any goods lost in post are the customers responsibility.
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